Privacy notice · Version 14 September 2026
Your documents deserve careful handling.
This notice explains how Anabia Holidays & Tourism handles information submitted through hajjbooking.in for B2B agents and B2C travellers.
Information we collect
Enquiry contact details, preferences, source and follow-up history; account and agency details; commercial terms; PAN, Aadhaar, passport and travel documents; traveller and lawful-guardian details; visa destination, purpose, sponsor, arrival and accommodation information; departure and room or transport assignments; booking instructions; payment references, receipts, bank reconciliation rows and tax-document details; support messages; and security or audit records.
Why we use it
To verify agents and travellers, prepare and operate travel services, administer Hajj, Umrah and visa workflows, process or reconcile payments, prevent fraud, answer support requests, meet legal obligations and maintain an accountable booking history.
Access and sharing
Access is restricted by job role. Enquiries and relationship-manager follow-ups are limited to authorised sales administration. Identity, traveller and visa documents are limited to authorised administrators or operations staff; receipts, statements and wallet records are limited to authorised administrators or accounts staff. Contact and enquiry details may be sent to Anabia’s configured CRM, email or WhatsApp providers only to respond to the request. We share only what is necessary with providers involved in delivering or protecting the service.
Protection
Sensitive identifiers are encrypted before storage. Uploaded files are kept in private object storage, checked for permitted type and file signature, delivered only after an access check, and logged when opened. Portal and API responses use no-store and browser-security controls.
AI-assisted guidance
The Anabia AI layer uses role-authorised workflow status, counts, dates, balances and service categories to explain next actions, identify bottlenecks and prepare editable drafts. It does not read uploaded passport, Aadhaar, PAN, receipt or visa-file contents; does not expose another account’s records or protected B2B rates; and does not make approvals. Helpful/not-helpful feedback records only the insight identifier, surface and rating—never free-text personal data.
Retention
Records are kept only while needed for an enquiry, active service, legal, tax, Hajj-regulatory, visa, dispute or fraud-prevention purpose. Sent operational email and non-email message contents are automatically redacted after 30 days. Deleted bookings become eligible for controlled anonymisation after the stated retention period unless a legal hold applies.
Your choices and rights
You can ask to correct inaccurate information, obtain information about processing, withdraw optional consent, or request deletion where retention is not legally required. Withdrawing required processing consent may prevent Anabia from operating the requested travel service.
Aadhaar and children
Provide Aadhaar only through the secure portal and upload only the minimum page or copy required. Do not email identity documents. For a traveller under 18, the person submitting details must record parent or lawful-guardian authority.
Privacy contact
Email official.anabiatourism@gmail.com or contact Anabia at Maisuma Bazar, Lal Chowk, Srinagar, J&K - 190001 · 8803057750 / 7006949068. Never include a full Aadhaar or passport image in an email request.